Supplement questions, answered

Short, straight answers on our protein, creatine and EAA, plus delivery, payment and returns, so you can order with confidence.

Questions about our products

Is Fuel Sync an own brand?

Yes. Fuel Sync is a Cypriot brand from Limassol that sells only its own protein, creatine and EAA, so every tub comes straight from us, not a reseller.

Which protein powder should I choose?

Whey suits most people who train: 22 g of protein per scoop, quick to digest and the best value per serving. If you avoid dairy, choose beef protein isolate, which has no milk in its ingredients, or our plant-based vegan protein.

How much protein is in one scoop?

A 30 g scoop of whey gives 22 g of protein, and a 30 g scoop of beef protein isolate gives 26 g. The full nutrition facts for every flavour are on its product page.

Where can I see the ingredients and allergens?

On every product page, taken from the printed label: the full ingredient list, the nutrition per serving and the allergen statement. Whey contains milk, and each label lists the traces it may contain.

How long does one tub last?

A 2 kg whey tub holds 66 scoops, so one shake a day lasts just over 2 months. Pure creatine gives 60 daily servings, flavoured creatine 50 and EAA 34.

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Questions about delivery

How much is delivery in Cyprus?

Delivery is free on every order over €79, from Limassol and Nicosia to Larnaca, Paphos and Ayia Napa. Below €79 it is a flat €3, with no minimum order.

How long does delivery take?

Usually 1 to 2 working days, and no more than 4. We send orders Monday to Friday with Akis Express, and you collect from the pickup point you choose.

Do you deliver to my town?

Yes. We deliver to every town and village in the Republic of Cyprus, to an Akis Express pickup point near you. Our delivery page covers Limassol, Nicosia, Larnaca, Paphos and Ayia Napa.

Delivery details

Questions about payment

How can I pay?

By credit or debit card and other electronic payments, all through a secure payment gateway. Your card details are never stored.

Are prices in euro, with VAT included?

Yes. All prices are in euro and include applicable taxes, so the price you see is the price you pay, plus €3 delivery on orders of €79 or less.

Delivery and payment

Questions about returns

What if my order is not right?

Return it in its original condition within 30 days of delivery. If anything arrives damaged, we send a replacement or refund you in full.

Can I return an opened tub?

Returns are for unused, unopened items in their original packaging, within 30 days. If an opened tub is damaged or faulty, tell us within 7 days and we will put it right.

How long does a refund take?

Once we receive and check your return, we refund your original payment method. It can take up to 10 business days to show, depending on your bank.

Can I change or cancel my order?

Yes, within 24 hours of ordering. Message us on WhatsApp at +357 96 540260 and we change it or cancel it with a full refund.

Returns policy

Whey protein questions

Is your whey a concentrate or an isolate?

A concentrate: about 95% of the powder is whey protein concentrate from milk. That gives 22 g of protein per 30 g scoop with a creamy taste, for €0.98 a serving.

Should I mix whey with water or milk?

Either. Mix one level 30 g scoop with 400 ml of water for a lighter shake, or milk for a creamier one, and drink it straight after mixing.

Which whey flavour should I try first?

Chocolate and vanilla make a classic shake with milk or water and work in oats and pancakes too. For something sweeter, try salted caramel, cookies and cream or raspberry cheesecake.

Can I take whey if I am lactose intolerant?

Whey concentrate is made from milk and contains some lactose, so it may not suit you. Beef protein isolate has no milk in its ingredients, and our vegan protein is plant based.

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Beef protein questions

Does beef protein taste like beef?

No. It comes in mango or pineapple and mixes with 200 ml of cold water into a light, fruity shake. Each 30 g scoop gives 26 g of protein with 0 g fat and 0 g carbs.

Is beef protein dairy-free?

There is no milk in its ingredients, which is why people who avoid dairy choose it. The label lists milk among the traces it may contain, so check it if you have a milk allergy.

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Vegan protein questions

What flavours does the vegan protein come in?

Chocolate and cookies with cream, in a 2 kg tub for €50.

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Creatine questions

How do I take creatine?

One serving a day, every day, rest days included: 5 g of pure creatine or 6 g of flavoured creatine mixed into water. Taking it daily matters far more than the time of day.

Pure or flavoured creatine: which should I buy?

Pure creatine is 5 g of creatine monohydrate with nothing added, for €25 and 60 servings. Flavoured creatine adds 450 mg of taurine and comes in 4 flavours, for €30 and 50 servings.

Do I need a loading phase?

No. A daily serving builds up your creatine stores over a few weeks without loading. Loading only gets you there faster.

Can I mix creatine with my protein shake?

Yes. Stir your daily creatine into your whey shake, or take it separately with water; it works the same way.

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EAA questions

What is in a scoop of EAA?

All 9 essential amino acids: 7.7 g in every 8.6 g scoop, including 2.5 g of leucine. Mix it with 200 ml of water.

Do I need EAA if I already take whey?

Whey covers your protein on most days. EAA is the lighter option to sip while you train, train fasted or go long between meals, with no milk and no heavy shake.

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Still have a question?

Call +357 96 540260 or email info@fuel-sync.com and we will help you choose.